Excellent Daiwa Service

[eccles]

Thought I would mention this as it came as a pleasant surprise:
Probably due to me not cleaning and oiling frequently enough, the line rollers on my Daiwa reels are getting past their best. I rang up Daiwa and asked for some spares - "How many would you like Sir?" "Three please, what will be the cost?" "Nothing, we will send you three today".
Well I know that they are probably only about a pound each or less but there's postage to consider too; I was slightly shocked as well as v. happy as you can imagine when they arrived two days later.

[martind]

Hi, after reading your post i thought id email daiwa a question about a problem with my opus bull reel, as its not running very smooth and makes a ting noise whilst reeling in, and within an hour i got a reply saying their repairers think its due to the click gear and one is in the post free of charge with fitting instruction. Unreal level of service in my oplnion!

[eccles]

Fantastic eh? I actually use the Daiwa BF5500 Reels which have proved to be quite robust - I fish at least 4 times per month on average and the oldest reel is still going strong after 3 years. I think they are a bit smaller and cheaper than the "Bull" (£30 I paid); as the man said, "why pay more......

[stevieboy]

Yep, agree 100%. I've had excellent after sales service from them too.

Drop them an email telling them, it makes a change from the generally negative press after sales service gets.