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Post by ferryman on May 25, 2009 13:53:46 GMT
For some strange reason my Garmin GPSMap298 is not aquiring satellites.
The display shows 12 Sats but it fails to aquire any of them.
The boat is sat on its trailer in the boatyard with a totally unobstructed view of the sky.
Any ideas
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Salar
crew member
Live to Fish
Posts: 98
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Post by Salar on May 25, 2009 21:40:20 GMT
Was it left for some time since it was ast used, or did you move it from where it was last used? Both will make it take a long time to lock on again. From the Garmin Support site:
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If you have just finished updating the software in your unit or you have performed a master reset, your unit may take longer than normal to acquire.
If your unit has traveled a long distance while turned off or not tracking your travel, it may take a longer period of time to acquire.
If your unit has not been used for an extended period of time, it may take a longer period of time to acquire.
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If none of those apply, try switching off, including the external power to it, and switching on again. That may make it wake up. You may have to do that several times.
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Post by ferryman on May 26, 2009 17:43:03 GMT
Well tried moving the boat.
Then switched on and waited 30 min and still nothing.
Did Master reset and waited another 45 mins and still nothing.
Called Garmin and now the unit is on it's way to service dept for testing
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Post by letsseeaction on May 26, 2009 20:49:04 GMT
I have a hand held unit and preformed a master reset and it took alot longer than 45min to acquire satellites and give me a position.
I also had a mate who "thought" he had problems but he didn't leave his long enough or stationary.
So it needs to be stationary, clear view of the sky and quite a bit of Patience.
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Salar
crew member
Live to Fish
Posts: 98
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Post by Salar on May 26, 2009 21:19:47 GMT
My SatMap took over an hour to lock on after an upgrade.
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Post by ferryman on May 27, 2009 16:06:32 GMT
Well heard back from Garmin and there was a fault with connection to internal antenna.
5 Stars for customer service
Totally recomend Garmin to anyone looking for Chart plotters etc
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Post by ferryman on Jun 2, 2009 16:43:09 GMT
Well I could not believe it this morning when TNT brought my Garmin GPSmap298 back.
Garmin had not repaired it, but supplied me a complete new unit.
I cannot rate their customer service highly enough.
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Salar
crew member
Live to Fish
Posts: 98
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Post by Salar on Jun 6, 2009 16:43:38 GMT
Good one. Garmin are my favourite too.
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